SAP Solution Manager 7.1 Senior ITSM Architect

Job description

Insolex is a Global Information Solution provider with locations in the US, Panama, and Costa Rica. We're a growth company focused on designing, developing, and implementing Information Management solutions for clients in all market sectors. Our implementation services include SAP and Microsoft Dynamics solutions.

We're recruiting for a Senior Solution Manager Subject Matter Expert to join our service factory as an on-premise Solution Manager ITSM Architect and Project Manager. You will be responsible for analyzing client requirements for ITSM and AMS support needs and designing the solution blueprint for the deployment. You will also be demonstrating for our clients the difference in partnering with Subject Matter Experts as a value alternative to traditional consulting and staff augmentation. If you can analyze a client's business process, design an SAP solution, and apply hands on experience in building what you design, you have an opportunity to join our firm and build a reputation for being at the top of your skill set. If you want that recognition and if you have an entrepreneurial passion for growing an SAP practice, we want your consideration for the role described below.

  • Salary: Market
  • Hours: Full time
  • Location: North America


As an Insolex Solution Manager 7.1 ITSM Architect you'll be responsible for on site services and client engagement management for the deployment of SAP ITSM. Working with our service factory team of experts, you'll blueprint the client's ITSM solution and work "hands on" with the factory team in deploying the capability. You'll also be accountable for project management and facilitation of client and factory meetings and ensuring a high performance delivery. This is an opportunity for you to work directly with SAP AMS and global infrastructure hosting providers in supporting SAP customer managed, system landscape components.


  • Previous Solution Manager project management experience.
  • ChaRM & Service Desk implementation experience.
  • Senior Subject Matter Expert level with Solution Manager 7.1 application architecture.
  • Proven implementation experience with ITSM.
  • Strong Basis support experience.
  • TMS experience in multiple managed system landscapes.
  • Strong experience monitoring technical systems.
  • Demonstrated ability to work in matrix team environments.
  • Experience in the SAP hosting industry a plus.
  • Excellent speaking and presentation skills.
  • Ability to write fluent, clear, and complete documentation.

Experience required

  • 10+ years of SAP Solution support experience.
  • 8+ years working as an SAP Solution Manager functional or technical SME.

Insolex is not accepting H1B candidates at this time.

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